1. What products does GatherGrill offer?
GatherGrill offers a selection of outdoor living and BBQ products, including outdoor cooking essentials, BBQ accessories, patio products, and other outdoor lifestyle items.
2. Where do you ship?
We currently ship within the United States only. We do not offer international shipping.
3. How long does shipping take?
Orders generally require 1–3 business days for processing, followed by an estimated 5–10 business days for delivery.
Actual delivery times may vary depending on the destination and carrier.
4. Which shipping carriers do you use?
We may use USPS, UPS, or FedEx depending on the package size, destination, and shipping requirements.
5. Can I track my order?
Yes. Tracking information will be provided when available after your order ships.
6. Can I cancel my order?
Please contact us as soon as possible if you need to cancel an order. Cancellation cannot be guaranteed once processing or shipping has started.
7. What is your return policy?
Eligible products may be returned within 30 days of delivery, provided they meet our return requirements.
Please refer to our Return & Refund Policy for complete details.
8. Who pays for return shipping?
For verified defective, damaged, or incorrect products, we cover reasonable return shipping costs.
For non-quality-related returns, customers are responsible for return shipping costs.
9. How long do refunds take?
Approved refunds are generally processed within 3–5 business days after the returned item has been received and inspected.
Your payment provider may require additional time to reflect the refund.
10. Do you offer subscriptions?
No. All purchases are one-time transactions. We do not charge automatic recurring subscription fees.