At GatherGrill, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
1. Return Period
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, items must be unused, in their original condition, and include their original packaging and accessories.
2. Non-Returnable Items
For safety, hygiene, and product condition reasons, certain items may not be eligible for return, including:
- Products that have been used, installed, or damaged after delivery.
- Items missing original packaging or essential accessories.
- Products that cannot be resold due to their condition.
- Items specifically identified as non-returnable on the product page.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide your order number, a description of the issue, and clear photos or videos when applicable.
For verified quality-related issues, GatherGrill will cover the reasonable return shipping costs and provide an appropriate resolution.
4. Returns for Non-Quality Reasons
If you wish to return an item for personal reasons, such as a change of mind or ordering the wrong product, you may be responsible for the return shipping costs.
The product must meet our return eligibility requirements.
5. How to Request a Return
To initiate a return, please contact our customer support team with:
- Your order number.
- The product you wish to return.
- The reason for the return.
- Supporting photos or videos, if applicable.
Please wait for return instructions before sending any products back.
6. Refund Processing
Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.
Approved refunds will be issued to the original payment method.
Refunds are generally processed within 3–5 business days after the returned item has been received and approved.
Please note that your bank or payment provider may require additional time to reflect the refund in your account.
7. Exchanges
If you receive a defective or incorrect item and need a replacement, please contact our support team.
Replacement requests are subject to product availability and inspection.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been processed or shipped may no longer be eligible for cancellation.